Customer Support

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@rps_betting

Best for:

General questions

Account issues

Deposit not updating

Withdrawal status

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Response within 24 hours

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Best for:

Account security concerns

Dispute resolution

Fraud reports

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Formal complaints

Frequently Asked Questions

Q.How do I deposit USDT?

After registering, go to the Wallet tab in the game. You'll find your personal BEP20 wallet address. Send USDT (BEP20/BSC network) to that address — your balance updates automatically.

Q.How long do withdrawals take?

Withdrawal requests are processed within 5 minutes. Funds arrive in your wallet almost instantly after approval.

Q.What is the minimum withdrawal?

The minimum withdrawal is 10 USDT. A network fee of 0.1 USDT applies. Deposits are completely free.

Q.My balance didn't update after deposit. What do I do?

Click the 'Check Deposit' button in the Wallet tab. If it still doesn't update after 10 minutes, contact us on Telegram with your wallet address and transaction hash.

Q.Can I have multiple accounts?

No. Each user is allowed one account. Multiple accounts may result in a permanent ban.

Q.Is the game fair?

Yes. Hi-Lo uses a standard 52-card deck shuffled randomly each round. The outcome is based purely on card values with a provably fair 50/50 chance.

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